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Everyone can listen, if you can browse the web you can listen. We stream at a very low bit rate so even modem users can listen! Even at work behind a firewall if you can browse you can listen! |
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I can't listen, what do I do? Have you been to our "How to Listen" page? Let us know if you still have problems. How do I connect to your live streams? Go to our Audio Launch page. There you can select the stream and the player you use. How do I find and listen to your audio on demand archives? BTO devotes a page to each of our guests with their photo, information, and all their uploaded interviews. Almost every program since the year 2000 is available for listening, since the content we carry is timeless, we keep it there for you to find. Look for the audio on demand archives available in each guest page audio table indicated by the Yellow Listen Now speakers. See the complete list the 'Meet our Guests' page on the main menu, or go to the Program Archives page which takes you to the latest uploads. I can't figure out what time to listen to your scheduled programs! Best way to find out is to use the World Clock link on the Audio Launch page. It shows current local times. Find a big city in your time zone and compare it with Seattle time (our time zone - pacific) and you will then know the time difference. When I clicked on the link I get a box that says open or save disk to computer. I tried both and still could not hear these programs. Do I need a special software? That open or save box comes up when your PC does not recognize a file type, it indicates that you don't have the audio player installed. You can download a player from our "How to Listen" page. How do I get BTO with a Mac? Download the Mac version of RealPlayer, Mac users must be used to looking for the tiny Mac link in the smallest possible font! Go to www.real.com where it is usually all the way down at the bottom of the page. There is a basic FREE player and a 14 day trial on the one to purchase, mMake sure you select the one you want. I have a MAC and can listen to the live stream with iTUNES. But that doesn't work for the archives. What can I do to listen to the archives? The archives are RealMedia file types (.ram .rm) so see if iTunes has those in it's file type list and if so they are selected, or maybe a RealPlayer pluggin is available. Otherwise at www.real.com look for the Mac link for the free RealPlayer download, it's usually small and at the bottom of the page. I'm at work during the day behind a firewall, can I listen? Yes. If you can browse at work then you can listen. How, depends on what ports are open in the firewall. If RealPlayer, iTunes, Windows media Player, etc., won't connect then use our Ogg Vorbis streams as they use port 80 which is what the browser uses. You will need to get Winamp to play Ogg Vorbis, or install the Ogg Vorbis pluggin for Real Player. This is the best solution as Winamp can't play the audio on demand archives, only RealPlayer can, so with the Ogg Vorbis pluggin then RealPlayer can do it all for you. These you can find on our "How to Listen" page. I have been trying to listen to an archive on your website but when I click on the "listen now' button (either through real player or windows media player) I get a message that the file is in an unsupported format. Could you help me figure out how to listen? To listen to the archives you use RealPlayer. Check in the Tools-> Options or Preferences for the media file types, make sure .rm and .ram are selected and also .pls which is for the live streams. The archives are the native format for RealPlayer so it should play them by default but sometimes when you run other audio players they "steal" or change the settings, they all want to be your default player. I can't listen to your live streams with Windows Media Player, what do I do? Most likely Windows Media Player has lost its association with ASX (asf, etc) and are not selected as associated files. Go into Tools-> Options and click on the "file types" tab and make sure you have a clean check mark by ASF. If the check box is shaded, or has a shaded box with a check in it, click it again until the shading goes away and only the check is present. The browser wants me to download a file named listen.pls which is a 63kb file that can not be used once downloaded!!!! Can you help? The player lost it's association with .pls files... the browser doesn't play anything, it can only download and there's nothing in the .pls downloaded because it isn't a file, it's a live stream of audio. When you click a .pls file with the browser your player, (RealPlayer, Winamp, iTunes), should come up and handle the audio, so check your file extensions in media types of the player and make sure that .pls is listed in there. If you have Windows Media Player go into TOOLS | OPTIONS and click on the "file types" tab and make sure you have a non-shaded check mark by ASF, (.asx). When trying to access the archives to listen, I continually get a message that my computer is unable to connect with your server. Any ideas? Can you connect to anything else on the web with Real Player? Have you been connecting OK before this? If not, then in Preferences check the Proxy Tab, try setting the HTTP Options to Use my browser's HTTP Proxy, that will make RealPlayer connect however your browser is connecting. However, it could be that your connection is down, or ours is down ...heaven forbid! I was listening to an archived program but it only has the beginning 5 minutes and then it just makes a loud noise and that is it, no more program. Is there anything you can do? Thank you for letting us know when this happens! On rare occasions the audio file can get corrupted and won't play in its entirety, at some point it goes to "snow" or silence. If you notice this we appreciate your alerting us so we can fix it! Please send the guest name and date of the program to Trouble!
For modem listeners, and older PC's, we recommend you use the older RealPlayer 8 or Media Player Classis which can be downloaded from our site on the "How to Listen" page. These versions are much leaner on CPU time and memory. I have a dial-up modem and the audio constantly buffering every few minutes, arrggh!!! For that annoying constant buffering... assuming you have RealPlayer 8 and maybe have limited memory, in this case sometimes the settings need to be adjusted. Bring up RealPlayer, in View-> Preferences-> Connection Tab, check the Bandwidth entries, make sure they match your modem speed, try 56k first, then 33.6k, then 28.8, etc.. And do the same with Maximum Bandwidth. Then under that is Buffered Play, if it's set to Buffer Entire Clip then switch it to buffering number of seconds, try 30, 45, 60, 90, etc... and see what happens. If it was already set to buffering number of seconds then try Buffer Entire clip. What value works best depends on your PC memory. There should be a perfect setting as we stream very low bit rate, 24-32kps, well within the capacity of modem speeds. Also for the older PC, in the Performance tab, you can set it to lowest CPU usage in case your PC is not very fast. Then test it on the archives as well as the 24 Hour streams which both play 24 hours a day. Once you get it working smoothly the Live programs at noon will also play fine. | |
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